Grab-N-Go, one of St Andrews’ newest eateries, is a sister company of the beloved St Andrews Waffle Company. Located conveniently in the heart of the town on South Street, Grab-N-Go has already caught the attention of its citizens and is bustling with excited customers looking to sample their stone-baked pizzas and delicious smoothies. Sitting down with the owner Chris Rose, The Saint got an inside scoop of the takeaway joint and the role that it will play in the bustling and vibrant town.
The premise behind the new restaurant was to offer something different to Waffle Co.’s loyal customer base and “pass something back to students in the way of cheaper food.” Expanding on their reputation of “good quality, fresh food with consistently friendly and quick customer service,” Mr Rose hopes that Grab-N-Go will offer something alternative for customers who are not keen on eating waffles every day. At the same time, the eatery will also provide a convenient service for students on the move during the day and looking to grab something quick to eat between lectures. With a limited number of eateries available in the small town, Grab-N-Go also hopes to offer something new, different and exciting which students and locals alike will choose.
The objectives of Grab-N-Go are simple: Mr Rose wants to continue the precedent set by Waffle Co. and run an “ethical business with as good quality service and products as possible” while nurturing relationships with his customers, suppliers and employees. This goal is evident in every decision and action taken by Mr Rose with regard to the business, from their menu options and developing delivery service to their choice in suppliers.
Having carved its place in the heart of the St Andrews community, Grab-N-Go contributes to the ever-changing and evolving dynamics of the Bubble. Mr Rose describes an “injection of enthusiasm in interacting with the student body,” whereby he and his team look forward to interacting with the multitude of people from diverse backgrounds and cultures. Grab-N-Go happily serves the immense student body and enjoys learning about and sharing their stories. The eatery is also unique as it is the only place in town to offer their wide selection of dishes from stone-baked pizzas, good quality burgers, incredible hot dogs, fresh morning rolls, rejuvenating shakes and smoothies and delicious ice creams under one roof. Coupled with the high quality of the products and their desire to maintain and nurture connections and reward loyalty in their customers, Grab-N-Go definitely distinguishes itself for customer satisfaction and happiness. In this way, much like Waffle Co., Grab-N-Go is intrinsic to the fabric of the town and the once-in-a-lifetime experiences enjoyed by the various people who make St Andrews their temporary home.
Much like its sister company, Grab-N-Go is dedicated to being a place where the town can convene to celebrate each other’s happiness and successes and commiserate and support the community through challenging times. Mr Rose discusses one example of a student who suffers from extreme and debilitating anxiety but is able to pop in for a couple of minutes each week to chat with the crew and overcome her difficulties. It is clear that Grab-N-Go not only offers food and drinks but also a sense of community and a network of friends to support one another.
Described as “Fresh, Locally-Sourced and Great Quality,” Grab-N-Go certainly abides by these practices. Their first port of call for suppliers are locally-run establishments. From Fisher and Donaldson, who provide the brioche buns, morning rolls and burger buns, to Minick of St Andrews, who supply the burger patties and hot dogs, Grab-N-Go collaborates directly with local businesses to ensures high standards of fresh produce. In this way, they are certain that what they provide for their customers is good quality and ethically sourced. For example, the hot dogs served at Grab-N-Go are 100 per cent Red Tractor certified, allergen-free, British pork. All their ice creams are of the highest Scottish dairy quality. Furthermore, all menu options are also available in gluten-free forms, from their pizzas and morning rolls, to their hot dogs and burgers. This allows them to cater to a wide variety of dietary requirements and demonstrates their dedication to excellent customer service. Grab-N-Go distinguishes itself as an establishment with the needs and interests of its customers central to their business practices and decisions.
My own personal experience at Grab-N-Go definitely reflects their dedication to providing excellent quality service and their commitment to their customers. From the moment I entered the establishment, I was enveloped in a welcoming atmosphere. Happy to accommodate my picky tastes, Grab-N-Go’s cheerful staff chatted as they served and followed my very specific order to a tee. Having to wait only a few minutes, I took my takeaway box to St Mary’s Quad to bask in the rare sunshine with which we’ve recently been blessed. Since my first visit, I have dragged my friends to Grab-N-Go several times, introducing them to the wide variety of delicacies offered and converting them into loyal customers. Their standards remain consistent, with us enjoying the same friendly and warm reception with every visit. It does not feel like any other restaurant in town; it feels homely and comfortable, liking visiting a friend’s home for a great home- cooked meal. Mr Rose and his team have managed to achieve the perfect blend of customer service, offering a home away from home for the thousands of students in town.
Grab-N-Go’s future seems bright. Currently offering a takeaway only service, Mr Rose will soon be expanding on this, allowing customers to order food and hop on over next door to sit in St Andrews Waffle Co. Its services will be extended to seven days a week, and the restaurant will also be open for an evening dessert service. Grab-N-Go will also be growing and developing the delivery aspect of its business for greater accessibility.
Currently partnered with Deliveroo, they will soon be installing Just Eat to reach a wider audience and increase their availability. Mr Rose also hopes to launch his own delivery service in the near future, with the hopes that they can maintain the high quality and standards they are renowned for as they will ensure that their “drivers will deliver the food in the best condition possible.” Overall, there are certainly some exciting developments in store for Grab-N-Go’s customers, promising the same exceptional service standards they are accustomed to and offering greater accessibility and convenience.
Want to explore the mouth-watering hot dogs and delicious freshly-baked rolls on offer at Grab-N-Go? Head on over to South Street between 10:30 am to 9 pm from Mondays to Saturdays to try them out for yourself. To find out more about their restaurant and the services they offer, you can find them on Facebook as ‘Grab-N-Go’ or visit their website at https://www.standrewswafflecompany.co.uk/grab-n-go/